Privacy Policy

What we collect when you shop with Isolation, why we need it, and how you stay in control.

Last updated 24 September 20264 min read

Never soldWe don’t sell your personal data

No card dataWe never store card or bank details

Your callSee, fix or delete your data

CookiesFor your cart, stats and ads

On this page

01Who we are

Isolation is an online fashion accessories brand based in Dhaka, Bangladesh, selling at isolationpvt.shop. This policy explains how we collect, use and protect your personal information when you visit our store, place an order or contact us.

We only ask for the details we need. When you share them with us — for example at checkout — we use them as described here.

02What we collect

Your details — name, phone number, email and delivery address
Your orders — what you buy, your order history and delivery status
Your messages — what you send us, including photos and unboxing videos, through our contact form, live chat, WhatsApp, Instagram or calls
Reviews — your name, rating, comments and any photos you post
Device and browsing data — IP address, device and browser type, pages you view and items you add to your cart, collected with cookies and similar tools

We don’t collect or store card or bank details. If you pay in advance by mobile banking, we keep only what we need to match your payment, such as the transaction ID.

03How we use it

To confirm, pack and deliver your orders — including calling or messaging you about them
To answer your questions and fix damaged, wrong or missing items
To stop fake orders, fraud and misuse of our store
To understand how people use our store and make it better
To show you Isolation ads on Facebook, Instagram and Google, and see how they perform
To send you new drops and offers — only if you subscribe

05Where it’s stored

Our store runs on Shopify, so your information is stored on Shopify’s secure servers, which may be outside Bangladesh. Our service providers can only use your information to do their job for us.

06Cookies

Cookies are small files saved in your browser. We use them to keep your cart working, remember your choices, see how our store is used and measure our ads.

You can block or delete cookies in your browser settings, but your cart and checkout may not work properly without them. You can also manage ad preferences in your Facebook and Google account settings.

07Emails and offers

If you subscribe to our newsletter, we ask you to confirm by email first. Every email has an unsubscribe link, and you can opt out any time. We’ll still send messages about your orders.

08How long we keep it

We keep your information only as long as we need it — to handle your orders, keep proper business and tax records, and resolve any disputes. After that, we delete it or make it anonymous.

09Your choices

You can ask us to:

Show you the personal information we hold about you
Correct anything that’s wrong
Delete your information, unless the law requires us to keep it
Stop sending you marketing messages

Just contact us using the details below. We may ask you to confirm your identity first.

10Keeping it safe

Our store uses secure HTTPS encryption, and only the people who need your information to handle your order can see it. No online service is 100% secure, but we work hard to protect your data.

11Age

Our store is meant for people aged 18 and over. If you’re under 18, please shop with a parent or guardian’s permission. We don’t knowingly collect information from children — if you think a child has shared their details with us, contact us and we’ll delete them.