Shipping Policy

Where we deliver, what it costs and how fast your order reaches you.

Last updated 24 September 20262 min read

Tk 80Delivery inside Dhaka

Tk 100Savar (Dhaka sub-area)

Tk 120Delivery outside Dhaka

48 hoursDelivery time inside Dhaka

On this page

01Where we deliver

We deliver to every district in Bangladesh through our courier partners. We don’t ship outside Bangladesh right now.

02Delivery charges

Inside DhakaTk 80

Savar (Dhaka sub-area)Tk 100

Outside DhakaTk 120

The delivery charge is shown at checkout before you place your order. No hidden fees.

03Delivery time

Inside DhakaWithin 48 hours

Savar & outside DhakaUsually 2 days

Delivery times start once your order is confirmed. Remote areas, public holidays, big sale days, bad weather or courier delays can add a little time — if your order is running late, we’ll let you know.

04Confirming your order

After you order, we may call or message you to confirm your details. Please keep your phone on — if we can’t reach you, we may hold or cancel the order.

05Payment

Cash on delivery — pay the rider when your parcel arrives.

Prefer to pay in advance? You can. Message us on WhatsApp and we’ll share the payment details. If we can’t deliver an advance-paid order, we refund you in full within 7 days.

06Receiving your parcel

Please open and check your parcel in front of the delivery rider before you pay. If anything is damaged, wrong or missing, hand it back to the rider and contact us straight away.

If you don’t want to receive your parcel, you need to pay the delivery charge to the rider.

Found a problem after the rider has left? We can only help if you recorded an unboxing video right after receiving your parcel.

Full details are in our Refund & Exchange Policy.

07Your address and phone number

Please give your full address — house, road, area and district — and a phone number that’s switched on. If the rider can’t reach you or the address is wrong, your parcel may be late or returned to us.