01Check your parcel at the door

Please open and check your parcel in front of the delivery rider, before you pay. If anything is damaged, wrong or missing, hand that item back to the rider and call or WhatsApp us straight away — 09639725501 or +880 1351-531188. You only pay for what you keep.

02Found a problem after delivery?

Once the rider has left, we can only accept a claim for a damaged, wrong or missing item if you have an unboxing video:

• Record it right after you receive your parcel, before you open it
• Keep it as one continuous video — from the sealed parcel to the product and the problem, with no cuts
• Send it to us on WhatsApp with your order number as soon as you find the problem

03How we fix it

1. Tell us — at the door, or with your unboxing video after delivery.
2. We check and confirm the problem. We aim to resolve every complaint within 72 hours.
3. We send the right item at no extra cost, delivery included. We may ask you to give the faulty item back to the rider.

04What we replace

• Damaged — broken, bent, scratched or faulty when it arrives
• Wrong — a different product, design or colour from what you ordered
• Missing — an item from your order isn’t in the parcel

05What we can’t take back

• Change of mind
• Size or fit
• Not liking the colour or style after you’ve accepted the parcel
• Items that have been used, worn, altered or damaged after delivery
• Claims after delivery without an unboxing video

Not sure about a ring size, belt length or colour? Message us before you order — we’re happy to help.

06Refusing a parcel

If you don’t want to receive your parcel, you need to pay the delivery charge for your area to the rider — Tk 80 inside Dhaka, Tk 100 in Savar or Tk 120 outside Dhaka.

You pay nothing if you refuse because an item is damaged, wrong or missing. If orders are refused again and again, we may decline your future orders.

07Replacements and refunds

If a replacement is out of stock, you can pick another item at the same price, or cancel that item.

Refunds apply to advance payments. If you cancel before we ship, we can’t deliver, or we can’t replace a faulty item, we refund you in full within 7 days, to the same account or mobile wallet you paid from — any transfer fee is on us.

If you paid in advance and refuse the parcel without a valid reason, we refund the product price minus the delivery charge.

08Cancelling an order

You can cancel for free any time before your order ships — just message us. Once it’s with the courier, it can’t be cancelled, and refusing it means paying the delivery charge.